From 83e953717625b3bf454524f72472d6717ecdcfdf Mon Sep 17 00:00:00 2001
From: pravin <pravin@nxglabs.in>
Date: Mon, 3 Nov 2025 18:29:40 +0530
Subject: [PATCH] Create emails.md

Added the help text to setup customize email template at organization level.
---
 docs/docs/help/User Menu/Console/emails.md | 61 ++++++++++++++++++++++
 1 file changed, 61 insertions(+)
 create mode 100644 docs/docs/help/User Menu/Console/emails.md

diff --git a/docs/docs/help/User Menu/Console/emails.md b/docs/docs/help/User Menu/Console/emails.md
new file mode 100644
index 000000000..e579c623e
--- /dev/null
+++ b/docs/docs/help/User Menu/Console/emails.md	
@@ -0,0 +1,61 @@
+---
+sidebar_position: 5
+title: Email Templates
+---
+
+# 📧 Company Email Template Settings
+
+This page allows the **admin user** to configure and manage customized email templates at the **organization level**.  
+If you prefer not to grant users permission to set up their own email templates, you can define a single set of templates here that will apply to all users within your organization.
+
+---
+
+## 🧩 Set Up Custom Email Templates at the Organization Level
+
+**Step 1:** Log in to your OpenSign account using valid credentials (**admin access required**).  
+**Step 2:** Navigate to the **Profile Menu** and click on **Console**.  
+**Step 3:** Go to the **Email** tab. Here, admin users can create, edit, and manage organization-level email templates.
+
+<img width="800" alt="custom email templates" src="https://github.com/user-attachments/assets/b2fd3497-3e2b-4acc-b8a5-09bad8a5e5ba"></img>
+
+---
+
+## ✉️ Request Signature Email
+
+This email is automatically sent to all signers when a document is shared for signing.
+
+- Customize the **subject line**, **greeting**, **message body**, and **footer** to match your brand’s tone and style.  
+- Use dynamic placeholders like `{{document_title}}`, `{{receiver_name}}`, and `{{signing_url}}` for personalization.  
+- Personalized messages increase open rates and help recipients clearly understand the signing request.
+
+---
+
+## 📩 Document Completion Email
+
+This email is sent to all signers and the document owner once the signing process is successfully completed.
+
+- Contains a summary message along with the **signed document** and **completion certificate** as attachments.  
+- Customizing this template helps maintain brand consistency even in post-signature communications.  
+- Ideal for sharing **legal confirmations**, **audit trails**, or **record-keeping** updates.
+
+---
+
+### 🔄 Reset Template Text
+
+Click the **Reset** button to restore any modified email template back to its **default OpenSign version**.  
+After resetting, make sure to click **Save** to apply the changes.
+
+---
+
+## 🛠️ Additional Notes
+
+- All custom email templates support **rich text formatting** and **dynamic variables**.  
+- Updates take effect immediately and apply to **all new documents** created after the change.  
+- Organizations can enforce consistent branding and compliance across all user emails.  
+- If no custom email template is configured, and users are not allowed to create individual templates, OpenSign will automatically use the **OpenSign default email templates**.
+
+> 💡 **Tip:** Always preview your templates before saving to ensure correct formatting and placeholder usage.
+
+---
+
+For further assistance with OpenSign™ features or APIs, contact our support team at **[support@opensignlabs.com](mailto:support@opensignlabs.com)**.