diff --git a/project.inlang/messages/de.json b/project.inlang/messages/de.json
index 80b619e..d0bbc76 100644
--- a/project.inlang/messages/de.json
+++ b/project.inlang/messages/de.json
@@ -951,6 +951,11 @@
 			"introduction": "Ihr Termin wurde abgelehnt.",
 			"reason": "Sie erhalten diese E-Mail, weil jemand mit Ihrer E-Mail Adresse einen Termin bei angefragt hat."
 		},
+		"appointmentCancelled": {
+			"subject": "Ihr Termin für {channel} bei {tenant} wurde abgesagt",
+			"introduction": "Ihr Termin wurde abgesagt.",
+			"reason": "Sie erhalten diese E-Mail, weil jemand mit Ihrer E-Mail Adresse einen Termin bei angefragt hat."
+		},
 		"confirmation": {
 			"subject": "E-Mail Adresse bestätigen",
 			"introduction": "willkommen bei unserem Terminbuchungsportal. Bitte bestätige Deine E-Mail Adresse.",
diff --git a/project.inlang/messages/en.json b/project.inlang/messages/en.json
index 8ae8457..3b5fc6e 100644
--- a/project.inlang/messages/en.json
+++ b/project.inlang/messages/en.json
@@ -960,6 +960,11 @@
 			"introduction": "your appointment was requested. You will be notified once it is confirmed.",
 			"reason": "You are receiving this email because someone requested an appointment with your e-mail address."
 		},
+		"appointmentCancelled": {
+			"subject": "Your appointment for {channel} at {tenant} was cancelled",
+			"introduction": "Your appointment was cancelled.",
+			"reason": "You are receiving this email because someone booked an appointment with your e-mail address."
+		},
 		"confirmation": {
 			"subject": "Confirm your E-Mail Address",
 			"introduction": "welcome our appointment booking platform. Please confirm your e-mail address.",
diff --git a/src/lib/emails/AppointmentCancelled.svelte b/src/lib/emails/AppointmentCancelled.svelte
new file mode 100644
index 0000000..3052fd1
--- /dev/null
+++ b/src/lib/emails/AppointmentCancelled.svelte
@@ -0,0 +1,63 @@
+<script lang="ts">
+  import { m } from "$i18n/messages";
+  import { setLocale } from "$i18n/runtime";
+  import type { SupportedLocale } from "$lib/const/locales";
+  import type { SelectTenant } from "$lib/server/db/central-schema";
+  import { type SelectAppointment } from "$lib/server/db/tenant-schema";
+  import type { SelectClient } from "$lib/server/email/email-service";
+  import EmailHeadline from "./components/EmailHeadline.svelte";
+  import EmailLayout from "./components/EmailLayout.svelte";
+  import EmailText from "./components/EmailText.svelte";
+  import { renderAppointmentDate, renderAppointmentTime } from "./utils";
+
+  let {
+    locale,
+    user,
+    tenant,
+    channel,
+    appointment,
+    address,
+  }: {
+    locale: SupportedLocale;
+    user: SelectClient;
+    tenant: SelectTenant;
+    channel: string;
+    appointment: SelectAppointment & { agentName: string };
+    address: {
+      street: string;
+      number: string;
+      additionalAddressInfo?: string;
+      zip: string;
+      city: string;
+    };
+  } = $props();
+
+  $effect(() => {
+    setLocale(locale);
+  });
+</script>
+
+<EmailLayout>
+  <EmailText variant="md">{m["emails.greeting"]({ name: user.email })}</EmailText>
+  <EmailText variant="md">
+    {m["emails.appointmentCancelled.introduction"]()}
+  </EmailText>
+  <EmailHeadline>{channel}</EmailHeadline>
+  <EmailText variant="md">
+    {appointment.agentName}<br />
+    {renderAppointmentDate(appointment.appointmentDate, locale)}<br />
+    {renderAppointmentTime(appointment.appointmentDate, locale)}
+    {m["emails.oclock"]()}
+  </EmailText>
+  <EmailHeadline>{tenant.longName}</EmailHeadline>
+  <EmailText variant="md">
+    {address.street}
+    {address.number}<br />
+    {#if address.additionalAddressInfo}{address.additionalAddressInfo}<br />{/if}
+    {address.zip}
+    {address.city}
+  </EmailText>
+  <EmailText variant="md" color="text-light">
+    {m["emails.appointmentCancelled.reason"]()}
+  </EmailText>
+</EmailLayout>
diff --git a/src/lib/server/email/email-service.ts b/src/lib/server/email/email-service.ts
index 19a3c2b..8c1ba2d 100644
--- a/src/lib/server/email/email-service.ts
+++ b/src/lib/server/email/email-service.ts
@@ -15,6 +15,7 @@ import { m } from "$i18n/messages";
 import { render } from "svelte/server";
 import AppointmentBooked from "$lib/emails/AppointmentBooked.svelte";
 import AppointmentRejected from "$lib/emails/AppointmentRejected.svelte";
+import AppointmentCancelled from "$lib/emails/AppointmentCancelled.svelte";
 import { htmlToText, renderOutputToHtml } from "$lib/emails/utils";
 import { AgentService } from "../services/agent-service";
 import { TenantService } from "../db/tenant-service";
@@ -529,17 +530,25 @@ export async function sendAppointmentCancelledEmail(
   channelTitle?: string,
 ): Promise<void> {
   // Create recipient directly for SelectClient type, use helper for SelectUser
-  const recipient: EmailRecipient =
-    "email" in user && typeof user.email === "string" && "language" in user && !("name" in user)
-      ? { email: user.email, language: user.language }
-      : createEmailRecipient(user);
-
-  const language = (recipient.language as Language) || "en";
-  const subject = language === "en" ? "Appointment Cancelled" : "Termin storniert";
-
-  await sendTemplatedEmail("appointment-cancelled", recipient, subject, language, tenant, {
-    appointment,
-    appointmentDate: appointment.appointmentDate,
-    title: channelTitle || appointment.channelId,
+  const { recipient, locale } = await getRecipient(user);
+  // Generate email
+  const subject = m["emails.appointmentCancelled.subject"]({
+    channel: channelTitle || appointment.channelId,
+    tenant: tenant.longName,
   });
+  const emailRender = render(AppointmentCancelled, {
+    props: {
+      locale,
+      channel: channelTitle || appointment.channelId,
+      user,
+      tenant,
+      appointment: { ...appointment, agentName: "---" },
+      address: await getAddressFromTenant(tenant.id),
+    },
+  });
+  const html = renderOutputToHtml(emailRender);
+  const text = htmlToText(html);
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  await sendEmail(recipient as any, subject, html, text);
 }
diff --git a/src/lib/server/services/appointment-service.ts b/src/lib/server/services/appointment-service.ts
index f9c27e7..fd3e533 100644
--- a/src/lib/server/services/appointment-service.ts
+++ b/src/lib/server/services/appointment-service.ts
@@ -282,7 +282,7 @@ export class AppointmentService {
 
   public async cancelAppointment(id: string): Promise<SelectAppointment> {
     const log = logger.setContext("AppointmentService");
-    log.debug("Confirming appointment by ID", { appointmentId: id, tenantId: this.tenantId });
+    log.debug("Cancelling appointment by ID", { appointmentId: id, tenantId: this.tenantId });
     const db = await this.getDb();
 
     const result = await db