diff --git a/examples/customer-support/customer-support.ipynb b/examples/customer-support/customer-support.ipynb
index 1bda11bd7..ee7c57086 100644
--- a/examples/customer-support/customer-support.ipynb
+++ b/examples/customer-support/customer-support.ipynb
@@ -1023,7 +1023,8 @@
     "\n",
     "    def __call__(self, state: State, config: RunnableConfig):\n",
     "        while True:\n",
-    "            passenger_id = config.get(\"passenger_id\", None)\n",
+    "            configuration = config.get(\"configurable\", {})\n",
+    "            passenger_id = configuration.get(\"passenger_id\", None)\n",
     "            state = {**state, \"user_info\": passenger_id}\n",
     "            result = self.runnable.invoke(state)\n",
     "            # If the LLM happens to return an empty response, we will re-prompt it\n",
@@ -1840,7 +1841,6 @@
     "\n",
     "    def __call__(self, state: State, config: RunnableConfig):\n",
     "        while True:\n",
-    "            passenger_id = config.get(\"passenger_id\", None)\n",
     "            result = self.runnable.invoke(state)\n",
     "            # If the LLM happens to return an empty response, we will re-prompt it\n",
     "            # for an actual response.\n",