From fd4e07af832c1f7167e9fb3d46c03bf5c8d15025 Mon Sep 17 00:00:00 2001 From: Eugene Yurtsev Date: Tue, 15 Jul 2025 15:06:57 -0400 Subject: [PATCH] x --- docs/docs/tutorials/tech-support-bot.md | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git a/docs/docs/tutorials/tech-support-bot.md b/docs/docs/tutorials/tech-support-bot.md index 3206ac3df..707477ec7 100644 --- a/docs/docs/tutorials/tech-support-bot.md +++ b/docs/docs/tutorials/tech-support-bot.md @@ -1,7 +1,11 @@ -# Build a tech support bot with custom workflows +# Tech support bot with custom workflows In this tutorial, you'll build a sophisticated tech support bot using LangGraph that demonstrates how to create custom workflows with conditional routing, loops, and human escalation. This bot will guide users through a structured support process, automatically routing them based on their responses and issue type. +!!! note "About escalation in this tutorial" + + This tutorial demonstrates **workflow-based escalation** where the bot completes its workflow and indicates that human support is needed. This is different from LangGraph's **human-in-the-loop** functionality (using `interrupt`) which pauses execution and waits for human input. For human-in-the-loop examples, see the [human-in-the-loop tutorial](../get-started/4-human-in-the-loop.md). + ## What you'll learn By the end of this tutorial, you'll understand how to: