diff --git a/src/frontend/apps/drive/src/features/drivers/types.ts b/src/frontend/apps/drive/src/features/drivers/types.ts
index 0d1782c1..55000b24 100644
--- a/src/frontend/apps/drive/src/features/drivers/types.ts
+++ b/src/frontend/apps/drive/src/features/drivers/types.ts
@@ -222,6 +222,7 @@ export type ApiConfig = {
       legalNoticeUrl?: string;
     };
     supportEmail?: string;
+    supportMessagesWidget?: boolean;
   };
   FRONTEND_THEME?: string;
   FRONTEND_HIDE_GAUFRE?: boolean;
diff --git a/src/frontend/apps/drive/src/features/layouts/components/explorer/ExplorerLayout.tsx b/src/frontend/apps/drive/src/features/layouts/components/explorer/ExplorerLayout.tsx
index ad4b07b4..53bdd189 100644
--- a/src/frontend/apps/drive/src/features/layouts/components/explorer/ExplorerLayout.tsx
+++ b/src/frontend/apps/drive/src/features/layouts/components/explorer/ExplorerLayout.tsx
@@ -43,6 +43,7 @@ import i18n from "@/features/i18n/initI18n";
 import { useMemo } from "react";
 import { UserProfile } from "@/features/ui/components/user/UserProfile";
 import { Gaufre } from "@/features/ui/components/gaufre/Gaufre";
+import { useMessagesWidget } from "@/features/feedback/useMessagesWidget";
 
 export const getGlobalExplorerLayout = (page: React.ReactElement) => {
   return <GlobalExplorerLayout>{page}</GlobalExplorerLayout>;
@@ -199,20 +200,26 @@ const HelpMenuButton = () => {
   const helpMenuConfig = config?.FRONTEND_HELP_MENU_CONFIG;
   const hasHelpMenu =
     !!helpMenuConfig && Object.keys(helpMenuConfig).length > 0;
+  const { showWidget } = useMessagesWidget();
 
   if (!hasHelpMenu) {
     return null;
   }
 
+  const getOnContactUs = () => {
+    if (helpMenuConfig.supportMessagesWidget) {
+      return () => showWidget();
+    }
+    return helpMenuConfig.supportEmail
+      ? () => window.open(helpMenuConfig.supportEmail)
+      : undefined;
+  };
+
   return (
     <HelpMenu
       documentationUrl={helpMenuConfig.documentationUrl}
       legal={helpMenuConfig.legal}
-      onContactUs={
-        helpMenuConfig.supportEmail
-          ? () => window.open(helpMenuConfig.supportEmail)
-          : undefined
-      }
+      onContactUs={getOnContactUs()}
     />
   );
 };
diff --git a/src/frontend/apps/e2e/__tests__/app-drive/help-menu.spec.ts b/src/frontend/apps/e2e/__tests__/app-drive/help-menu.spec.ts
index 66a7bead..1bee8c2b 100644
--- a/src/frontend/apps/e2e/__tests__/app-drive/help-menu.spec.ts
+++ b/src/frontend/apps/e2e/__tests__/app-drive/help-menu.spec.ts
@@ -12,6 +12,7 @@ const HELP_MENU_CONFIG = {
 const overrideHelpMenuConfig = async (
   page: import("@playwright/test").Page,
   helpMenuConfig: unknown,
+  extraConfig: Record<string, unknown> = {},
 ) => {
   await page.route("**/api/v1.0/config/", async (route) => {
     const response = await route.fetch();
@@ -21,10 +22,25 @@ const overrideHelpMenuConfig = async (
     } else {
       json.FRONTEND_HELP_MENU_CONFIG = helpMenuConfig;
     }
+    Object.assign(json, extraConfig);
     await route.fulfill({ response, json });
   });
 };
 
+// Records window.open calls so that mailto links can be asserted without
+// relying on the browser actually opening them.
+const spyOnWindowOpen = async (page: import("@playwright/test").Page) => {
+  await page.addInitScript(() => {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    (window as any).__openedUrls = [];
+    window.open = (url?: string | URL) => {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      (window as any).__openedUrls.push(String(url));
+      return null;
+    };
+  });
+};
+
 test.describe("Help menu", () => {
   test("renders the help menu with the configured options", async ({
     page,
@@ -60,6 +76,69 @@ test.describe("Help menu", () => {
     ).toHaveCount(0);
   });
 
+  test("opens the support email when clicking on contact us", async ({
+    page,
+  }) => {
+    await overrideHelpMenuConfig(page, HELP_MENU_CONFIG);
+    await spyOnWindowOpen(page);
+    await login(page, "drive@example.com");
+    await page.goto("/");
+
+    const footer = page.locator(".c__left-panel__footer__drive");
+    await footer.getByRole("button", { name: "Help" }).click();
+    await page.getByRole("menuitem", { name: "Contact us" }).click();
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const openedUrls = await page.evaluate(() => (window as any).__openedUrls);
+    expect(openedUrls).toEqual([HELP_MENU_CONFIG.supportEmail]);
+  });
+
+  test("opens the messages widget when clicking on contact us", async ({
+    page,
+  }) => {
+    const widgetPath = "https://widget.example.com/";
+    await overrideHelpMenuConfig(
+      page,
+      {
+        ...HELP_MENU_CONFIG,
+        supportMessagesWidget: true,
+      },
+      {
+        FRONTEND_FEEDBACK_MESSAGES_WIDGET_API_URL: "https://widget.example.com/api/",
+        FRONTEND_FEEDBACK_MESSAGES_WIDGET_PATH: widgetPath,
+        FRONTEND_FEEDBACK_MESSAGES_WIDGET_CHANNEL: "drive",
+      },
+    );
+    // Serve an empty widget script so the injected loader does not hit the
+    // network for real.
+    await page.route(`${widgetPath}feedback.js`, (route) =>
+      route.fulfill({ contentType: "application/javascript", body: "" }),
+    );
+    await spyOnWindowOpen(page);
+    await login(page, "drive@example.com");
+    await page.goto("/");
+
+    const footer = page.locator(".c__left-panel__footer__drive");
+    await footer.getByRole("button", { name: "Help" }).click();
+    await page.getByRole("menuitem", { name: "Contact us" }).click();
+
+    // The widget queues an init call and injects its loader script.
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const widgetCalls = await page.evaluate(() => (window as any)._stmsg_widget);
+    expect(widgetCalls).toHaveLength(1);
+    expect(widgetCalls[0][0]).toBe("feedback");
+    expect(widgetCalls[0][1]).toBe("init");
+    expect(widgetCalls[0][2].channel).toBe("drive");
+    await expect(
+      page.locator(`script[src="${widgetPath}feedback.js"]`),
+    ).toHaveCount(1);
+
+    // The widget takes precedence over the support email.
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const openedUrls = await page.evaluate(() => (window as any).__openedUrls);
+    expect(openedUrls).toEqual([]);
+  });
+
   test("does not render the help menu when the config is empty", async ({
     page,
   }) => {