---
title: Agents & Absences Overview
description: Agents are people/ groups/ teams that take your appointments. You can also add Absences for agents, for when they are not available.
lastUpdated: 2026-03-01
sidebar:
  order: 1
---

import {CardGrid} from "@astrojs/starlight/components";
import {LinkCard} from "@astrojs/starlight/components";

**Agents** are the people/ groups/ teams that take your appointments. If you assign more agents to a channel, clients can choose which one to meet with.

:::note
Agents are not necessarily the same people who are accessing your appointments. Only [Staff Members](../staff) can access appointments.
:::

<CardGrid>
  <LinkCard
    title="Add Agent"
    href="./add-agent"
    description="Add a new agent to your instance"
  />
  <LinkCard
    title="Edit Agent"
    href="./edit-agent"
    description="Changing an agents details"
  />
  <LinkCard
    title="Delete Agent"
    href="./delete-agent"
    description="Removing an agent"
  />
</CardGrid>

You can also add **Absences** for agents, to make sure nobody can book appointments with them, when they are not available.

:::note
Only future absences are shown and absences in the past are automatically removed.
:::

<CardGrid>
  <LinkCard
    title="Add Absence"
    href="./add-absence"
    description="Add a new absence for an agent"
  />
  <LinkCard
    title="Edit Absence"
    href="./edit-absence"
    description="Changing an agents absence"
  />
  <LinkCard
    title="Delete Absence"
    href="./delete-absence"
    description="Removing an absence"
  />
</CardGrid>
