---
title: Deny Appointment
description: This step-by-step guide shows you how to deny an appointment request in OpenReception
lastUpdated: 2026-03-01
sidebar:
  order: 4
---

import {Steps} from "@astrojs/starlight/components";

If you've set a [channel to require confirmation](/channels#require-confirmation) before appointments are accepted, you have to [confirm](/calendar/confirm-appointment) or deny them.

<Steps>

1.  Navigate to the calendar section of the dashboard, go to the appointment you wish to deny and click on it.

    ![Calendar with appointments](./assets/calendar-deny-appointment/1-calendar-with-requested-appointment.png)

1.  A modal with the appointment details opens. Click _Deny Appointment_

    ![Appointment details with deny button](./assets/calendar-deny-appointment/2-appointment-details-with-deny-button.png)

1.  A confirm dialog opens.

    ```
    Are you sure you want to deny this appointment?
    ```

    Click _Ok_ to proceed.

1.  The appointment is now denied and removed. If the client had e-mail notifications enabled, they wil be notified.

    ![Appointment denied](./assets/calendar-deny-appointment/3-appointment-denied.png)

    Every staff member in the channel will be notified.

</Steps>
