diff --git a/electron/main.js b/electron/main.js
index 4e029337..3cb956b8 100644
--- a/electron/main.js
+++ b/electron/main.js
@@ -2362,12 +2362,20 @@ app.whenReady().then(async () => {
       ses.on('select-webauthn-account', (event, details, callback) => {
         const accounts = (details && details.accounts) || [];
         console.log('[passkey] select-webauthn-account rp=', details && details.relyingPartyId, 'n=', accounts.length);
+        // Nothing to choose from. This authenticator only ever sees credentials in OUR keychain
+        // access group, so a passkey the user made in Safari or Chrome is invisible here and the
+        // list arrives empty. Taking over the event and answering null is an explicit CANCEL, which
+        // the page renders as a prompt that simply never appears. Leave the event alone instead and
+        // let Chromium run its own default, so the site can fall through to "Try another way".
+        if (accounts.length === 0) {
+          console.warn('[passkey] no credential in our keychain group; leaving the choice to Chromium');
+          return;
+        }
         event.preventDefault();
         // One passkey is unambiguous, so answering it directly keeps the flow to a single Touch ID
         // prompt. With several, the OS sheet is the right chooser and we must not silently guess a
         // credential the user did not pick; a picker is the follow-up, never a blind first().
         if (accounts.length === 1) return callback(accounts[0].credentialId);
-        if (accounts.length === 0) return callback(null);
         console.warn('[passkey] multiple passkeys offered; needs a picker, defaulting to the first');
         callback(accounts[0].credentialId);
       });
diff --git a/electron/selectWebauthnAccount.test.js b/electron/selectWebauthnAccount.test.js
index a8620913..51b16bea 100644
--- a/electron/selectWebauthnAccount.test.js
+++ b/electron/selectWebauthnAccount.test.js
@@ -14,9 +14,11 @@ function makeHandler(log = () => {}) {
   return (event, details, callback) => {
     const accounts = (details && details.accounts) || [];
     log(details && details.relyingPartyId, accounts.length);
+    // Zero credentials: do NOT take the event over. Answering null here is an explicit cancel and
+    // the page shows a prompt that never appears; leaving it lets Chromium offer "Try another way".
+    if (accounts.length === 0) return;
     event.preventDefault();
     if (accounts.length === 1) return callback(accounts[0].credentialId);
-    if (accounts.length === 0) return callback(null);
     callback(accounts[0].credentialId);
   };
 }
@@ -39,13 +41,14 @@ test('several passkeys still answer a real credentialId (never null)', () => {
   assert.equal(r.answered, 'c1');
 });
 
-test('genuinely no passkeys is the only case that answers null', () => {
-  assert.equal(drive({ relyingPartyId: 'google.com', accounts: [] }).answered, null);
-});
+
 
 test('a malformed details object cannot throw or hang the ceremony', () => {
+  // Same reasoning as the empty list: nothing to choose means stay out of the way, so the callback
+  // is never invoked and Chromium keeps ownership of the ceremony.
   for (const d of [undefined, null, {}, { accounts: undefined }]) {
-    assert.equal(drive(d).answered, null, JSON.stringify(d));
+    assert.equal(drive(d).answered, 'NOT CALLED', JSON.stringify(d));
+    assert.equal(drive(d).prevented, false, JSON.stringify(d));
   }
 });
 
@@ -60,3 +63,12 @@ test('the OLD signature would have cancelled every sign-in', () => {
     (v) => { answered = v; });
   assert.equal(answered, null, 'the old handler answered null even with a real passkey present');
 });
+
+test('zero credentials leaves the event alone so the site can offer another way', () => {
+  // The failure this encodes: our authenticator only sees passkeys in OUR keychain access group, so
+  // one made in Safari or Chrome arrives as an empty list. Cancelling it is why "Complete sign-in
+  // using your passkey" sat there with no Touch ID prompt ever appearing (ENG-269, reported live).
+  const r = drive({ relyingPartyId: 'google.com', accounts: [] });
+  assert.equal(r.prevented, false, 'took over the event and cancelled instead of falling through');
+  assert.equal(r.answered, 'NOT CALLED', 'answered the callback when it should have stayed silent');
+});